I received a call last Thursday from Samsung Executive Customer Relations. They said I can upgrade to a new TV because the part for my existing TV is still on order and probably not available anymore. Because this is an upgrade and not a replacement (I had a 26″, this is a 30″) I would have to pay $150. I decided to check out the two models (TX-R3079WH or TX-R3081WH) and would call back. They are functionaly the same, the only difference is the 3079 has the speakers on the side (and thus wider) and the 3081 has the speakers on the bottom (taller).
The TX-R3079WH looks way cooler and that’s the one I chose. I just called in to go ahead with it. I’m basically paying $320 (the old 26″ was 170$ on mad discount from 700$) for a $900 TV. Not bad.
I was figuring they would ship the new TV directly to me but that’s not the case. Samsung will send it to the service center as they will need to box to send the old TV back to Samsung. Then the service center will deliver the new TV to me. Great. Now I just need to check out the manual on the website to see what I’m supposed to get with it to make sure I’m gettign everything I should since I won’t get a box.
So now I just have to wait to hear from the service center, they should get my replacement in 10-14 days. I hope it’s sooner then that.
I am currently using Gnome 2.12 but decided to give KDE a try the other day. I installed KDE 3.5.1 and just now logged into it. So far I like it. I plan on using it for a solid month to see if I will give Gnome the boot (no puns intended).
I have been without my Samsung HDTV since January 5th. It’s been out of commission since November 21st. That’s when it went out again and I called for service. I went with the other repair center available in my area and they couldn’t come out till Jan 5!
Jan 5 rolls around and A&G came out. I was given a ETA of 14 days. I called them on Jan 19 and was told a part was on order. I called a week later and a part is still on order. I called 2 more weeks later and am told a part is on order. And they can’t even tell me what part they ordered. I already had the tube and main logic board replaced. All that’s left (and THE problem, even per Samsung’s website) is the power supply.
I called Samsung last week for an update since I was tired of the service center. It was late in the day and the rep I talked to said no one was available to escalate to, the service center relations guy was gone for the day. The rep said he’d follow up with me in a day or two. He didn’t. I called A&G the next day. Now they tell me “the part is on backorder which means it’s coming from overseas with no eta, and you called last week about this”. Yeah, and last week you just said a part is on order.
I just called Samsung today and was transfered to Executive Customer Relations. I told my tale dating back to Nov 21. The rep then called the service center herself.
Now it comes down to my TV is from 2004 (I got it Sep 2005, clearance model at work) and the part may not be available anymore. If it’s not I can either get a refund or a credit towards a new model. Bah. I hope that part is found. I only paid like 169$ for this TV and the regular price was $699.
Well after many rounds with H&R Block customer care (since January 31) it was determined that there is no way to convert my account back to the free file account. It’s forever a pay account now and I was told to just create a new login. I made sure I redownloaded the PDF copies of my returns for the last 2 years and requested that the old account be deleted. I then successfully free filed with a new account. Now I just have to see if they will delete the old account.