Sad TV Update
I have been without my Samsung HDTV since January 5th. It’s been out of commission since November 21st. That’s when it went out again and I called for service. I went with the other repair center available in my area and they couldn’t come out till Jan 5!
Jan 5 rolls around and A&G came out. I was given a ETA of 14 days. I called them on Jan 19 and was told a part was on order. I called a week later and a part is still on order. I called 2 more weeks later and am told a part is on order. And they can’t even tell me what part they ordered. I already had the tube and main logic board replaced. All that’s left (and THE problem, even per Samsung’s website) is the power supply.
I called Samsung last week for an update since I was tired of the service center. It was late in the day and the rep I talked to said no one was available to escalate to, the service center relations guy was gone for the day. The rep said he’d follow up with me in a day or two. He didn’t. I called A&G the next day. Now they tell me “the part is on backorder which means it’s coming from overseas with no eta, and you called last week about this”. Yeah, and last week you just said a part is on order.
I just called Samsung today and was transfered to Executive Customer Relations. I told my tale dating back to Nov 21. The rep then called the service center herself.
Now it comes down to my TV is from 2004 (I got it Sep 2005, clearance model at work) and the part may not be available anymore. If it’s not I can either get a refund or a credit towards a new model. Bah. I hope that part is found. I only paid like 169$ for this TV and the regular price was $699.
