Disappointment
March 6th, 2006
I called Samsung today to check on my replacement. I’m still not sitting well with them shipping the TV to the service center and then them delivering my new (unboxed) TV.
I was told the replacement was NOT ordered yet! I said I called on Feb 28 and was told it would be 10-14 days. Well now I was told it will be ordered today and the 10-14 days will reset! I was also told without asking that it will go to the service center first because they need the box for the old TV’s return. Bah. Way to go for customer service Samsung.
